How to Refund a Payment

In some cases, you may need to issue a refund to your customers. Refunds can be processed directly from your Merchant Control Panel or via API. For details about API functionality, visit the Developer Center.

Refunds in the Merchant Control Panel can be handled in two ways:

1. Request a Refund – Submit a refund request to the Admin. Once approved, the Admin processes the refund.
2. Process a Refund – Refunds are processed directly by the merchant, without requiring Admin approval.

The available option depends on your Admin’s settings. Follow the steps below to initiate a refund:

Steps to Refund a Payment

1. Log in to Your Merchant Control Panel
   Access your account using your login credentials.

2. Navigate to the Transactions Screen
   Click on the Transactions tab in the menu.

3. Search for the Transaction
   Use the filter to locate the specific transaction you wish to refund.

4. View the Transaction Details
   Click the View button next to the transaction to open its details.

5. Choose the Refund Option

   • Click the three-dot menu in the transaction details.

   • Select either Request a Refund or Process a Refund, depending on your Admin’s settings.

6. Set the Refund Details

   • A section will appear where you can specify the refund amount (Full or Partial) and add a comment if needed.

   • Once complete, click Submit to finalize the refund.

Review and Monitor Refunds

All submitted refunds can be reviewed and monitored by navigating to Transactions > Refunds in the Merchant Control Panel.